Customer Service

Our cheese as well as all perishable packages are shipped via FedEx. After shipments have left the Springside Cheese facility and are in the FedEx ownership, Springside Cheese is no longer liable for FedEx delivery timing. Please check your order tracking with the tracking number provided in your confirmation email.  

WARM WEATHER SHIPPING 

Mid-April-Mid-November
During warm weather, not all delivery options are always available. Based on your shipping zip code in checkout, your options will be automatically populated based on FedEx requirements. Due to the perishable nature of our cheese, during the months of mid-April to mid-November we ship only Expedited 2-day to most of the contiguous United States. We package your order in polyurethane insulated boxes with ice packs to protect your cheese during its transit.

All year round, some regions including areas of California, parts of the southwest, east coast and Florida addresses will require these shipping restrictions due to warm weather. We reserve the right to upgrade packaging materials and shipping methods at extra costs to meet our shipping policy.

WINTER MONTHS SHIPPING
Late-November-Early April

During cooler months, Ground and Expedited 2 Day shipping is available.